Vendor Manager Kiosk Program
REMOTE JOB BUT MUST LIVE IN THE UNITED STATES
Position and Duties. Your employment will be with Tillster in the position of Vendor Manager reporting directly to Sr Manager - Deployment Services. This reporting structure is subject to change at the sole discretion of the Company.
Position Summary
In the role of Vendor Manager you will work from your base location providing deployment management efforts as detailed below. A Vendor Manager collaborates with the internal Install coordinators & Install support managers, Install Vendor Partners and Hardware Vendors to assist with ensuring successful Kiosks installation management. As a key member of the Deployment Services team, you will own the execution and management of the vendor partners including performance measurement/scorecard and MSA/SOWs reviews. You will also customarily and regularly exercise appropriate discretion and independent judgment in the performance of your duties; and quickly identify problems, causes, and resolutions.
Key Responsibilities
- Ensuring all vendors have current and active MSAs/SOWs; terms and pricing well defined and summarized for the deployment services team as well as finance and leadership teams
- Manage and resolve any escalations that arise
- Vendor accountability
- Schedule and lead weekly execution/forecast calls with Vendors
- Collaborate with account managers/customer success managers and manage the inventory forecast for all scaling brands
- Execute monthly performance reviews with vendor partners
- Prepare Internal Reporting for leadership on vendor performance scorecards
- Prepare External Reporting for clients to identify performance trends and call outs to Vendor for kudos or improvement
- Prepared PO’s to appropriate vendor
- Survey
- Install
- Hardware
- Invoice Review and responsible for approval
- Own the internal monthly call with the finance team to ensure that all vendor bills are current
- Coordinate with Install Coordinators & Deployment managers to assist with any scheduling efforts for both Surveys and Installs as needed
- Assist in following up on open requests needing resolution
- Ensure Database records are accurate and up to date
- Record Tracking Information for shipments in designated areas
- Other duties as needed, required, or directed.
- Bachelor’s degree and 2 – 3 years’ experience in related project or similar program deploying digital and retail technology solutions.
- Experience leading projects and deployment roadmaps.
- Excellent communication and presentation skills
- Great negotiator and always finding cost efficiencies
- Experience with legal contracts review and SLAs
- Strong analytical/Excel skills for tracking
- Really strong attention to detail and well organized
- Self-motivated team player that brings excitement and enthusiasm to work each day and has strong cross functional experience, emotional intelligence, and empathy.
- Ability to inspire and promote an entrepreneurial spirit of resourcefulness and adaptability across the organization.
- A love of data and insights, always asking “how can we do this better/differently?”.
- A growth mindset: track record of leveraging learnings, demonstrates entrepreneurial spirit, always imagining what’s possible.
- A shared appreciation for and commitment to our values.
- PMP certified or similar Project Management certification is a plus.
- QSR/Restaurant/Retail experience preferred but not required.
As a member of Tillster, you will embody our core values:
· Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster’s stage of development, resources, and stated goals.
· Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals.
· Innovate: Embrace creativity and pursue new ideas to drive progress and improvement.
· Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data.
· Drive Results: Focus on achieving tangible outcomes and delivering high performance.
· Own It: Take responsibility for your actions and the success of your work.
· Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey.
The Interview Process
- Recruiter interview with a Talent Acquisition Specialist
- Interview with Kiosk Deployment Leader
- Final interview with our Head of Kiosk
Making a Difference in the Tillster Way
Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.
Follow us on:
Tillster: https://www.tillster.com/
Tillster Careers: https://www.tillster.com/careers
LinkedIn: https://www.linkedin.com/company/tillster/
Pay and Benefits (USA)
- Expected base salary range $90,000 - $125,000.+ . Total starting compensation will be determined based on all lawful criteria, Company policy and best practices.
- Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan.
- Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services.
- Holidays: The company observes ten (10) paid holidays per calendar year.
- Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.
- Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
- Education, Learning & Development: We offer college tuition and education assistance programs; LinkedIn Learning courses; and ongoing learning and development opportunities.
Local Candidates Strongly Preferred
No Visa Sponsorship
Principals only – no Agencies or calls please
About Tillster
Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions.
Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and make the till grow for Tillster and our customers.
Thriving at Tillster
As a member of Tillster, you will embody our core values:
- Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster’s stage of development, resources, and stated goals.
- Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals.
- Innovate: Embrace creativity and pursue new ideas to drive progress and improvement.
- Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data.
- Drive Results: Focus on achieving tangible outcomes and delivering high performance.
- Own It: Take responsibility for your actions and the success of your work.
- Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey.
Making a Difference in the Tillster Way
Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.
Follow us on:
Tillster.com: https://www.tillster.com/
Tillster Careers: https://www.tillster.com/careers
LinkedIn: https://www.linkedin.com/company/tillster/