• Build and lead a small-but-mighty IT team across San Diego, Los Angeles and Portugal
• Be the friendly, technical face of IT to our internal teams, greet and assist Senior Leadership Team and visiting clients
• Triage, track, and tackle escalated help desk tickets like a pro
• Implement smart processes to make the team faster, friendlier, and more efficient
• Partner on network activities and rollouts across the organization
• Manage work assignments and commitments, meets deadlines, and effectively communicate the status of assigned tasks.
• Ability to work as part of a larger team.  Work across teams to ensure consistent processes are followed and cross functional projects are completed. 
• Maintain and enforce a ticketing system for requested work for oneself as well as team members. Handle escalated help desk requests and ensure timely resolutions
• Ability to proactively propose enhancements and process improvements for Help Desk and Enterprise IT.

• Plan and manage IT projects and internal initiatives
• Deliver clean documentation, clear communication, and concise reporting on critical data points related to IT, Vendor Management and Help Desk programs.
• Coordinate meetings, timelines, and status updates — and keep everyone aligned
• Project manage team and associated project.  Organize internal meetings and tasks.
• Provides timely triage of technology issues that are owned by IT. 
• Document IT systems, procedures, and processes
• Conduct training for staff on tools and technology usage
• Manager of Enterprise IT will report to the Head of Cyber Security

• Oversee joiner/mover/leaver workflows and ensure least privilege access across the board
• Conduct periodic Active Directory and Exchange audits
• Partner with the Cybersecurity team to maintain compliance and awareness
• Oversee I&AM processes, which include automated processes.
• Help conduct AD reviews on regular and adhoc basis.  
• Ensure new joiners, and PAN users have been provided appropriate (least privilege) access.

• Support hardware, software, and network troubleshooting (Mac, Windows, Linux)
• Maintain IT inventory and ensure systems are up to date and secure
• Support trade shows and our European kiosk lab team (yep, we do kiosks too)
• Help deploy and decommission enterprise apps
• The Manager of Enterprise IT will be required to travel to at least one trade show, so as to learn about Tillster business operations and have first-hand knowledge in what his/her direct reports are involved.
• Oversee and support the maintenance of servers, workstations, enterprise equipment, other endpoints, and networking infrastructure
• Oversee system upgrades, software rollouts, and routine maintenance
• Assist with new deployments / decommissions of Enterprise IT applications.
• The Manager of Enterprise IT will be required to travel to at least one trade show, so as to learn about Tillster business operations and have first-hand knowledge in what his/her direct reports are involved.
• Help provide guidance to kiosk team as it relates to Kiosk Labs

• 5+ years in IT support, infrastructure, data analytics, or help desk leadership
• Strong knowledge of:
  • Microsoft 365, Google Workspace, JAMF, Intune
  • Active Directory, scripting (Python, Java, PowerShell)
  • Mac, Windows, and Linux environments
• Experience managing ticketing systems and leading small teams
• Bonus points for CompTIA, Microsoft, or Cisco certifications
• Clear communication skills — technical or not, you keep it human
• Solid understanding of hardware, networking, operating systems, and common business applications
• Strong troubleshooting and interpersonal skill

• You lead by doing — sleeves rolled up, no ego
• You're calm under pressure and curious by nature
• You enjoy tinkering with tech and tightening up systems
• You get real joy from solving problems and checking off a to-do list

• Global team working at the cutting edge of food + tech
• Fast-paced, friendly environment with smart, humble teammates
• Hybrid flexibility in sunny San Diego
• The chance to own your domain, build cool stuff, and grow your career

• Base Salary: $110,000–$140,000
• Benefits: Medical, dental, vision, FSA, EAP, and more
• Equity
• Time Off: 15 days PTO in year one, 22+ days after that, plus 10 paid holidays
• Retirement: 401(k) eligibility from Day 1
• Learning: Tuition assistance, Udemy Learning access, development opportunities

• Hybrid Role must be based in San Diego 
• Local candidates preferred
• No visa sponsorship available
• Principals only, no agencies or cold calls plea

About Tillster
Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions.

Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and make the till grow for Tillster and our customers.

Thriving at Tillster
As a member of Tillster, you will embody our core values:

• Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster’s stage of development, resources, and stated goals.
• Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals.
• Innovate: Embrace creativity and pursue new ideas to drive progress and improvement.
• Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data.
• Drive Results: Focus on achieving tangible outcomes and delivering high performance.
• Own It: Take responsibility for your actions and the success of your work.
• Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey.

Making a Difference in the Tillster Way
Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.

Follow us on:
Tillster.com: https://www.tillster.com/
Tillster Careers: https://www.tillster.com/careers
LinkedIn: https://www.linkedin.com/company/tillster/

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Tillster cares about the safety of all our employees—even those we’ve yet to hire

RECRUITMENT FRAUD WARNING
We want to help you stay safe during your job search. Tillster will never:

• Request personal/financial information during recruitment
• Require payment or fees
• Ask for sensitive PII before a formal job offer
• Collect information via email or phone (only through secure channels)
• Extend offers without in-person or virtual interviews

Red flags: All official communications come from @tillster.com addresses only
Suspicious activity? Report immediately to Tillster HR, Legal, or Cyber Security teams.