Senior Site Reliability Engineer (SRE)

Sr. Site Reliability Engineer (SRE) 
Remote but must be located/reside  in Portugal

High-level… 

The Sr. Site Reliability Engineer (SRE) is responsible for the availability, performance, monitoring, release engineering, and incident response, among other things, of the platforms and services the company runs and owns. SRE ensures that enterprise services have reliability and uptime appropriate to defined service levels. SRE’s are focused on optimizing existing systems, building cloud infrastructure, and eliminating manual work through automation.   

Down in the weeds… 

• Analyzing and troubleshooting large-scale distributed systems in the public cloud 

• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity 

• Improve and maintain monitoring and logging solutions that measure availability, latency and overall system health of production systems 

• Provision and manage cloud Infrastructure through automation and infrastructure as code 

• Restore healthy operation of applications and services through sustainable incident response and blameless postmortems 

• Follow and monitor security and compliance best practices 

• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks 

About you…                  

• Ability to program with one or more high level languages, ex: Typescript, Python, etc 

• Configuration Management and Infrastructure as Code (e.g.: CloudFormation, Ansible) 

• Monitoring and Alerting tools, ex: AWS Cloudwatch, New Relic, etc 

• Incident management/on-call, ex: PagerDuty, etc 

• Gather and analyze metrics to assist in performance tuning and fault finding 

Education and Experience... 

• Bachelor's degree from a four-year college or university, or three to four years related experience and/or training; or equivalent combination of education and experience. 

• 3+ years of software engineering and/or IT operations and infrastructure experience preferred 

The Interview Process

1. Recruiter interview with a Talent Acquisition Specialist
2. Interview with Project Team
3. Final interview with our Program Leader Portugal journey.

To thrive at Tillster, all talent must exhibit professional experience in and a strong commitment to our core values:

• • Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster’s stage of development, resources, and stated goals.
  • Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals.
  • Innovate: Embrace creativity and pursue new ideas to drive progress and improvement.
  • Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data.
  • Drive Results: Focus on achieving tangible outcomes and delivering high performance.
  • Own It: Take responsibility for your actions and the success of your work.
  • Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey.

Making a Difference in the Tillster Way

Our mission is to empower restaurants and consumers globally, by empowering, supporting, and nurturing the people who are part of the global Tillster team. We want to ensure all employees feel respected, confident, and engaged. Creating an inclusive working environment is of the utmost importance to us. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.

Pay and Benefits (PORTUGAL)

• Compensation competitive to market and geographical location.
• Meal allowance for each day worked available through meal card.
• Home/Office allowance reimbursement per calendar month, pro-rated based on employment start date.
• Health insurance: Tillster pays the premium for employee private health insurance. Employees have the option to add their spouse/dependents at the employee’s cost.
• Holidays: Up to 14 federal and local/municipal holidays in accordance with applicable Portuguese Labour laws, dependent on your employment start date.
• Vacation: Up to 22 days of vacation every holiday year, pro-rated based on employment start date.
• Education, Learning & Development: We offer Udemy Learning courses; and ongoing learning and development opportunities.

Tillster is proudly an Equal Opportunity Employer

No Visa Sponsorship

Principals only – no Agencies or calls please

About Tillster
Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions.

Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and make the till grow for Tillster and our customers.

Thriving at Tillster
As a member of Tillster, you will embody our core values:

• Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster’s stage of development, resources, and stated goals.
• Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals.
• Innovate: Embrace creativity and pursue new ideas to drive progress and improvement.
• Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data.
• Drive Results: Focus on achieving tangible outcomes and delivering high performance.
• Own It: Take responsibility for your actions and the success of your work.
• Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey.

Making a Difference in the Tillster Way
Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.

Follow us on:
Tillster.com: https://www.tillster.com/
Tillster Careers: https://www.tillster.com/careers
LinkedIn: https://www.linkedin.com/company/tillster/