Tillster, Inc.
Menu Data Modeling & Tools Analyst
Remote - Full Time
Menu Data Modeling & Tools Analyst
Location: Remote but must reside in Portugal
About Tillster
Tillster, headquartered in the USA, is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions.
Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and make the till grow for Tillster and our customers.
What You'll Do
Menu Data Modeling & Tools Analyst
• Monitor and assess the internal tools that are used to be build digital menus by using data models
• Review UI enhancement requests by performing analysis and define requirements for the menu content installation.
• Consult with developers and QA Perform product approval testing and report issues
• Do Menu architecture and standards review by reviewing table of features with tenant team, reviewing assumptions and limitations with team and review checklist with tenant team
• Provide support during implementation
• Implement application monitoring.
• Respond to and resolve application alerts.
• Create standard menu matrix templates and identify and document gaps, enhance template guides and suggest product improvements.
• Build the data model to assess the v3 server, utility, and UI enhancements.
• Proactively work with key stakeholders and vendors to analyze the business needs and to recommend new tools and systems to build successful data models and to enhance the building of our digital menus. This includes scheduling meetings, providing updates, and driving the project to completion.
• Support User Acceptance Testing (UAT) and provide product feedback.
• Design and update Tillster menu data
Required Skills & Experience
• Understanding of graph database technology - a MUST
• A minimum of 3+ years of experience as a model data architect
• Do menu architecture and standards review
• Experience with NSQL Database
• Comfortable building data models. .
• Experience with UI enhancements
• Experience Triaging incoming defects for UI, utilities, and servers.
• Experience performing product approval testing and reporting issues and to create or update supporting documentation
• Fluent in English - working with global teams
• Highly customer oriented.
• Outstanding communication skills.
• Strong sense of urgency.
The Interview Process
Our business and product mission is to empower restaurants and consumers globally, by empowering, supporting, and nurturing the people who are part of the global Tillster team. We want to ensure all employees feel respected, confident, and engaged. Creating an inclusive working environment is of the utmost importance to us. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.
Location: Remote but must reside in Portugal
About Tillster
Tillster, headquartered in the USA, is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions.
Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and make the till grow for Tillster and our customers.
What You'll Do
Menu Data Modeling & Tools Analyst
• Monitor and assess the internal tools that are used to be build digital menus by using data models
• Review UI enhancement requests by performing analysis and define requirements for the menu content installation.
• Consult with developers and QA Perform product approval testing and report issues
• Do Menu architecture and standards review by reviewing table of features with tenant team, reviewing assumptions and limitations with team and review checklist with tenant team
• Provide support during implementation
• Implement application monitoring.
• Respond to and resolve application alerts.
• Create standard menu matrix templates and identify and document gaps, enhance template guides and suggest product improvements.
• Build the data model to assess the v3 server, utility, and UI enhancements.
• Proactively work with key stakeholders and vendors to analyze the business needs and to recommend new tools and systems to build successful data models and to enhance the building of our digital menus. This includes scheduling meetings, providing updates, and driving the project to completion.
• Support User Acceptance Testing (UAT) and provide product feedback.
• Design and update Tillster menu data
Required Skills & Experience
• Understanding of graph database technology - a MUST
• A minimum of 3+ years of experience as a model data architect
• Do menu architecture and standards review
• Experience with NSQL Database
• Comfortable building data models. .
• Experience with UI enhancements
• Experience Triaging incoming defects for UI, utilities, and servers.
• Experience performing product approval testing and reporting issues and to create or update supporting documentation
• Fluent in English - working with global teams
• Highly customer oriented.
• Outstanding communication skills.
• Strong sense of urgency.
The Interview Process
- Recruiter interview with a Talent Acquisition Specialist.
- Interview with Menu Engineering team
- Interview with our CTO
Our business and product mission is to empower restaurants and consumers globally, by empowering, supporting, and nurturing the people who are part of the global Tillster team. We want to ensure all employees feel respected, confident, and engaged. Creating an inclusive working environment is of the utmost importance to us. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.
Pay and Benefits (PORTUGAL)
- Compensation competitive to market and geographical location.
- Meal allowance for each day worked available through meal card.
- Home/Office allowance reimbursement per calendar month, pro-rated based on employment start date.
- Health insurance: Tillster pays the premium for employee private health insurance. Employees have the option to add their spouse/dependents at the employee’s cost.
- Holidays: Up to 14 federal and local/municipal holidays in accordance with applicable Portuguese Labour laws, dependent on your employment start date.
- Vacation: Up to 22 days of vacation every holiday year, pro-rated based on employment start date.
- Education, Learning & Development: We offer Udemy Learning courses; and ongoing learning and development opportunities.
Tillster is proudly an Equal Opportunity Employer
No Visa Sponsorship
Principals only – no Agencies or calls please
About Tillster...
Tillster is the global leader in digital ordering and customer engagement solutions. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions. You will be part of a technology playground offering a fun, collaborative environment where ownership, problem solving, and teamwork are rewarded.
Follow us on:
Tillster.com: https://www.tillster.com/
LinkedIn: https://www.linkedin.com/company/tillster/
Twitter: @TillsterInc, https://twitter.com/TillsterInc
Facebook: https://www.facebook.com/tillsterinc
