Technical Kiosk Software Product Manager

Technical Kiosk Software Product Manager

Location: Remote-But must live in United States ( Preference in West Coast part of U.S.) 

About Tillster
Tillster, headquartered in the USA, is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions.

Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and making the till grow for Tillster and our customers.

About the Role:

We are seeking a highly skilled and motivated Technical Kiosk Software Product manager to join our dynamic and growing team. As the Technical Kiosk Product Manager, you will be responsible for the development and implementation of innovative self-service kiosk solutions for our customers. This role requires a deep understanding of on-premises restaurant technology such as cloud and on-premise point of sale, payment, and kiosk systems.

Responsibilities:

1. Requirements gathering and prioritization: Engage internal teams and both internal and global stakeholders to gather requirements and understand their needs and define and align with the stakeholders on how success will be measured for each requirement. Translate these requirements into actionable product features and enhancements, aligning with leadership on prioritization and roadmap.
2. Product development: Manage the end-to-end product development lifecycle, from concept to launch. Work closely with cross-functional teams including engineers, UI & UX designers, and customer representatives to define product requirements, create wireframes and workflow diagrams to communicate ideas and ensure timely delivery of kiosk solutions.
3. User Experience Optimization: Continuously enhance the user experience of our kiosk solutions by gathering feedback from stakeholders and collaborating with UI/UX designers and engineers to implement improvements that drive customer satisfaction and maximize user engagement.
4. Technical expertise: Stay current with the latest advancements in kiosk hardware and software technologies and leverage your technical knowledge to define requirements that further enhance our product offerings.
5. Documentation, Communication & Support: Develop materials to assist internal stakeholders and restaurant staff in effectively utilizing our self-service kiosk solutions. Answer inquiries from both internal and external stakeholders and assist with RFP responses as required. Develop and maintain feature lists and definition across multiple customers. Communicate the value of features without technical jargon and be able to select and communicate the best features that meet customer needs. 
6. Reporting: Track and report on key success metrics.

Qualifications & Skills:

• Bachelor’s degree in computer science, Engineering, Business or related field
• Proven 5+ years’ experience as a Technical Product Manager or similar role, preferably in restaurant technology, point of sale, payment systems or kiosk technology industry.
• Strong project management skills with the ability to effectively plan, organize and communicate projects with defined timelines.
• Exceptional problem-solving and analytical abilities with a deep attention to detail and the ability to think creatively to overcome challenges.
• Strong technical background and understanding of SCRUM software development practices.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders (both internal and customer-facing)
• Analytical mindset, with the ability to make data-driven decisions and drive continuous improvement.
• Familiarity with user experience design principles and wireframing tools such as Figma
• Proficiency using various documentation, spreadsheet, roadmapping and project management tools including Monday, Smartsheet, roadmapping tools, Chrome or Safari Devtools, Jira and Confluence
• Ability to adapt to a fast-paced and rapidly changing environment.
• Ability to travel as business needs demand.

The Interview Process

1. Recruiter interview with a Talent Acquisition Specialist

2. Technical Interview with VP of Product 

3. Final interview with our VP of Engineering Kiosk

Making a Difference in the Tillster Way

Our business and product mission is to empower restaurants and consumers globally, by empowering, supporting, and nurturing the people who are part of the global Tillster team. We want to ensure all employees feel respected, confident, and engaged. Creating an inclusive working environment is of the utmost importance to us. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.

Pay and Benefits (USA)

• Expected base salary range $120,000 - $160,000. Total starting compensation will be determined based on all lawful criteria, Company policy and best practices.
• Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan.
• Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services.
• Holidays: The company observes ten (10) paid holidays per calendar year.
• Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.
• Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
• Education, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities.

Local Candidates Strongly Preferred

No Visa Sponsorship

Principals only – no Agencies or calls please

About Tillster
Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions.

Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and make the till grow for Tillster and our customers.

Thriving at Tillster
As a member of Tillster, you will embody our core values:

• Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster’s stage of development, resources, and stated goals.
• Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals.
• Innovate: Embrace creativity and pursue new ideas to drive progress and improvement.
• Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data.
• Drive Results: Focus on achieving tangible outcomes and delivering high performance.
• Own It: Take responsibility for your actions and the success of your work.
• Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey.

Making a Difference in the Tillster Way
Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.

Follow us on:
Tillster.com: https://www.tillster.com/
Tillster Careers: https://www.tillster.com/careers
LinkedIn: https://www.linkedin.com/company/tillster/